![]() ![]() Just keep in mind that you're a candidate for a possible negative feedback, particularly since it was your initial error. Then after he purchases the correct one, put him on your BBL. When he ships the first sweater back and you actually receive it, you'll be happy to immediately forward a full refund. kind of, "I need it right away!" (That's why I waited until the last possible moment to purchase it in the first place, leaving too much room for error).Īs you already correctly offered, let him know he can immediately purchase the correct item for this supposed birthday this Sunday, and you'll overnight it to him. How would Paypal even know I shipped the correct item to him if I'm just shipping it without going through eBay? Please help I don't know how to resolve right - to me and my experience over the years, it sounds like he's trying to get over on you, whether or not it's your initial error. I'm starting to think he's trying to get over on me. They will for an eBay claim, but not this. So there is a chance your money will be taken, and the buyer can keep the product as well.Īs others have suggested, PayPal may require the buyer to return it, but unless you are certain the Payment Dispute was filed through PayPal (eBay won't tell you), you are taking your chances.Ĭome back if you need more This doesn't sound right to me. The reason for this is, now that the Payment Dispute is filed, eBay will not require a return of anything as a condition of the buyer getting the refund in a PAYMENT DISPUTE. You could also purchase a return label (on your dime) and send it to the buyer now, and include a copy of that in your document you are going to save as a jpg. In hopes that eBay will actually forward your picture to the said payment processor, you need to include copies of any conversations you had with this buyer, especially with directions you gave on how to obtain a refund using the eBay system which the buyer refused to use. It is here you have to be a bit creative. Seeing as how you got the "one picture" option to contest the dispute, the buyer filed for "not as described". As a seller you would not know if it was made through PayPal unless the buyer told you. These can be made via the buyer's credit card or PayPal, etc, but are always named Payment Disputes regardless of the funding source. ![]() So how does this work because when I click the dispute button via the email eBay sent me, there is only two you are describing is a "Payment Dispute". How would Paypal even know I shipped the correct item to him if I'm just shipping it without going through eBay? Please help I don't know how to resolve this. He told me Paypal won't let him close the dispute until I ship the replacement. Knowing this was a bad decision on my part I told him I would do that but he needs to close the dispute with Paypal first. He told me he wants me to just ship him the replacement with a label for the other one to be returned. I even told him I'd give him a $25 discount for the screw up. I told him to start a return on the order, and re-purchase the correct item from me so I can ship it right away. I reached out to him to apologize and try and make it right. He opened a Paypal dispute for "item not as described". They were almost identical but different models. Like to proceed and stick to the instructions.So a buyer purchased an item from me and I mistakenly shipped him the wrong item. If your item arrives late after receiving a refund, you should work with your seller to We usually reach a decision within 14 days, but some cases can take 30 days or longer. It depends on how quickly both parties respond to our enquiries and whether or not we need more information. The time it takes us to decide the outcome can vary. We'll then investigate your case, and if weĬan't find a satisfactory resolution with the seller, we'll refund your money. Initial attempt to resolve the problem with the seller is unsuccessful, you can escalate your case to a claim. After that, a dispute will automatically close if neither party takes further action. Of your payment date and that you and the seller will have 20 days to work To get things going, open a dispute in theīe aware that disputes must be opened within 180 days Your side! PayPal Purchase Protection helpsīuyers who make purchases and don't receive the item, or it differs from what they ordered. Respond or be able to resolve the problem. Report that you haven't received your item Most sellers will help you track your purchase or arrange a If it has already passed the expected delivery date, tell the seller it If available, you should check the delivery information and see when the package shipped. PayPal and you don’t receive the item, the first step is to contact the seller. Contact the seller and check the shipping information
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